Cashless
From this year onwards, you can pay cashless at Alcatraz using digital Chains. The Chains replace the previous coins. During the pre-sale, each Chain costs €3.40. The pre-sale runs until 11.59 pm on Wednesday 5 August. From Thursday 6 August, you can still purchase Chains, but they will cost €3.60 each.
You can already purchase Chains using a voucher, at the special price of €3.40 each. You can then have the voucher added to your wristband or card at the festival.
- How do I top up my Chains?
- Shared wallet (group pot)
- Can I get my unused money back?
- What is cashless?
- Is cashless secure?
- Where do I collect my wristband?
- Where can I redeem my vouchers?
- Can this year’s Chains still be used for the next edition?
- What can I pay for with my wristband?
- Is my wristband waterproof?
- What if I lose my wristband?
- Do I need to top up my wristband via my phone?
- Can I register during the festival?
- How much should I top up?
- What if my balance runs out?
- Can I check my balance?
- Can I top up multiple wristbands using a single account?
- Problems before or after the festival?
- Problems during the festival?
- Can I use last year’s Cashless Card during this year’s event?
- What personal data is stored on the chip in my wristband?
- Can I share my balance with friends? (Group pot)
- Why use a shared wallet?
- Can I transfer Chains to another account or to another wallet within my account?
- Can I get a refund for my unused funds?
- How do I request a refund?
- When can I request a refund?
- Are there any costs involved?
- What if I miss the refund deadline?
- Why is my refund lower than expected?
- Final tips
- Do you have any questions?
How do I top up my Chains?
You have two options:
- Online (recommended): Scan the QR code on your wristband with your smartphone. Select your amount and top up your Chains.
- On site Go to a top-up point and pay by card, cash or voucher.
Want to know how many Chains you have left? You can check this at a Cashless machine.
After each payment, the bar staff will show you the remaining number of Chains on your wristband or Cashless card.
Shared wallet (group pot)
Can I share my balance with friends?
Yes. You can set up a shared wallet (group pot).
Perfect for groups, friends or camping mates
How does it work?
- Create a shared wallet in your account
- Add friends or link multiple wristbands
- Everyone can spend money from the same balance
Can I get my unused money back?
Yes.
After the festival, you can request a refund online. There is no charge for this.
How do I request a refund?
- Go to the cashless page on our website: http://www.alcatraz.be/refund. This page will only be available after the festival.
- Enter the 6-digit code from your wristband
- Enter your bank details
What is cashless?
Cashless is the only payment method at Alcatraz. Your wristband acts as your wallet, allowing you to pay quickly and easily throughout the festival site.
- No cash. No coins. No hassle.
Is cashless secure?
Yes. Your wristband is secured with encrypted technology, so you can use it safely throughout the festival.
It’s important to remember your wristband’s 6-digit code (Pro tip: take a photo of it!): if you lose your wristband, we can refund your money, block your old wristband and give you a new one.
Where do I collect my wristband?
You’ll receive your wristband when your ticket is scanned at the entrance.
Where can I redeem my vouchers?
You can redeem your voucher at the special counter on the site or at the campsite. You cannot add them to your wristband in advance.
Can this year’s Chains still be used for the next edition?
No. Chains are specific to each edition. The 2026 Chains are not valid in 2027, and those from 2027 cannot be used in 2028. If you have any Chains left over after the festival, you can request a refund. No service charges will be applied for a refund.
What can I pay for with my wristband?
Everything. Bars, food trucks and other services on the festival site.
- Your wristband is the only accepted method of payment.
Exception: merchandise and certain items at the campsite.
Is my wristband waterproof?
Yes. Rain, beer showers or chaos in the mosh pit: no problem.
What if I lose my wristband?
Treat it as if it were your wallet.
- Go to the Information Point as soon as possible. The Information Point is located at the ticket office on the site.
- A new wristband can be issued
- Important:
- Lost wristbands cannot be reimbursed immediately
- If you have the 6-digit code from your wristband, we may be able to retrieve your credit. (Pro tip: take a photo of it!)
Do I need to top up my wristband via my phone?
No, but we strongly recommend it.
Benefits:
- Faster top-ups
- Get your remaining balance back after the festival
Can I register during the festival?
Yes.
You can register using the unique 6-digit code on your wristband.
How much should I top up?
That’s up to you, but we recommend topping up enough for your entire stay to avoid queues.
- There is a maximum limit of €500.
What if my balance runs out?
No credit = no payment.
- Top up again online or at a top-up point
Can I check my balance?
Yes:
- At any bar or terminal
- At the Information Point (next to the ticket offices on site)
Can I top up multiple wristbands using a single account?
Yes.
You can manage multiple tickets and wristbands via a single account. So if you want to give your children, partner, family or business associates free Chains, you can. Scan the QR code on the wristband you want to top up, and add the Chains to the wristband.
Problems before or after the festival?
Before and after the festival, you can submit any questions and/or comments via cashless@alcatraz.be
Problems during the festival?
Members of our Cashless team are always on hand to help:
Our staff will be happy to help you at the top-up points. The manned stands have an information point where staff will answer your questions. The Cashless Helpdesk is located right next to the ticket office on the festival grounds.
Can I use last year’s Cashless Card during this year’s event?
No, that’s not possible. Cashless Cards are linked to a specific event and can only be used during the event for which they were created.
What personal data is stored on the chip in my wristband?
No personal data is stored on the tag in your wristband, and it is not linked to your personal details. This also applies when Chains are uploaded offline, for example at the manned stands and top-up points on the festival site.
Can I share my balance with friends? (Group pot)
Yes. You can create a shared wallet (group pot).
- Ideal for groups, friends or camping mates
How does it work?
- Create a shared wallet in your account
- Add friends or link multiple wristbands
- Everyone can spend money from the same balance
Why use a shared wallet?
- No need to split the bill
- Easier to spend money as a group
- Less hassle, more fun
Can I transfer Chains to another account or to another wallet within my account?
No, it is not possible to transfer purchased Chains to another account or another wallet. When you buy Chains, they are linked to the account or wallet you are currently logged into.
Can I get a refund for my unused funds?
Yes.
After the festival, you can request a refund online. There is no charge for this. Refunds are available from Thursday 13 August 2026 up to and including 1 September 2026.
How do I request a refund?
- Go to the refund page on our website http://www.alcatraz.be/refund
- Enter the code on your wristband. This is a 6-digit code, for example “RXHNDY”
- Enter your bank details. You will then receive your refund.
When can I request a refund?
The refund period usually begins on the Thursday after the festival and runs until 1 September 2026. Make sure you don’t miss it.
Are there any costs involved?
There is a one-off set-up fee of €1.75 to cover processing costs. We do not charge any fees for refunds. It’s free.
What if I miss the refund deadline?
Unfortunately, refunds are no longer possible after the deadline.
Why is my refund lower than expected?
Any bonus credits (promotional, gift or crew coins) are not refunded.
Final tips
- Take a photo of the 6-digit code in case you lose your wristband
- Keep your wristband after the festival
- Don’t miss the refund period
Do you have any questions?
Visit the Info Point during the festival or check this page again for updates.
