Apr 30, 2020
Tickets Alcatraz 2020 vs 2021
Meanwhile it’s been two weeks since the crushing verdict of a summer without festivals was handed down. True, it was a bitter pill to swallow but we had no choice but to pick ourselves up and set our sights on next year. We are currently doing everything in our power to copy/paste (almost) the entire 2020 line-up to 2021. It’s too soon to light a bonfire but things are looking promising. What’s more, there’s every chance we’ll have a pleasant surprise to announce as well but it’s still early days. The important thing is to keep a weather eye on our website and social media channels!
Over the past few weeks many people have asked us if their tickets can simply be rolled to our 2021 edition. It took us a bit longer than anticipated but we can now answer that question with absolute clarity. The following has been decided in consultation with our ticketing partner:
Individuals who have already purchased tickets (festival Combi, festival VIP and/or camping/glamping) and food & drink vouchers can simply have them rolled over to our 2021 edition (at no extra charge). As of 1 June 2020, the tickets with the new dates will be available via ‘My Account’ on www.ticketmaster.be where customers can download them or use them in the Ticketmaster app. Simple! This means no coupons or vouchers will be issued for Alcatraz 2020.
Individuals who have already purchased tickets (festival Combi, festival VIP and/or camping/glamping) and food & drink vouchers can also opt for a speedy refund. This option is available starting today 30 April 2020 until 31 May 2020. To get your refund, you can contact Ticketmaster via https://www.ticketmaster.be/alcatraz/
Alcatraz has made a deliberate choice to give ticket holders the option of a speedy refund if they so wish. In doing so the organisers have chosen not to make use of the special arrangement put in place by the government and which enables the event industry to postpone ticket refunds until 20 September. To the organisers of Alcatraz Festival this is a matter of principle: we want to meet the needs of those who prefer to get their money back NOW without having to justify their decision. Alcatraz would also like to launch an appeal to roll over as many of your purchased tickets to next year as possible, not just for Alcatraz Festival but for all cancelled events in an industry that has been particularly hard hit by Covid-19!
New combi tickets will go on sale soon to coincide with the first announcement for our 2021 line-up.